Content © Nicholas Burman-Vince 2012 to 2019 or respective owners.

TERMS AND CONDITIONS 

 

For the supply of signed or signed and personalised books, photos and other items, by mail from www.nicholasvince.com.

 

Amendments were last made to these terms on 5 Julyl 2019

 

- General Terms

- Shipping

- Right to Cancel

- Dispute Resolution

- Privacy Policy

A. GENERAL TERMS

1. Over 18s only

 

You must be over 18 years of age to make a purchase from this site as required by the payment processing companies.

 

2. Name, address and contact of business

Bibliofear

13 Macclesfield Road

LONDON

SE25 4RY

United Kingdom

Nicholas Burman-Vince

nicholas.vince.store@gmail.com

 

3.  Errors in Dedication

Nicholas will write the dedication as entered by you in the 'Dedication' field. If there are any obvious errors we will contact you for clarification.

Errors made by you will require a further payment for a replacement book or photo.

Errors by Nicholas will result in a replacement book or photo, free of charge for both the book or photo and postage & packing by First Class or Standard International as appropriate.

 

4. Applicable Law

The Law of the United Kingdom is applicable to these Terms and Conditions.

 

5. Payments

Payments made using MasterCard or Visa, Debit or Credit Cards are processed by Ecwid Payments and their partner WePay. Ecwid Payments is Level 1 PCI DSS certified to protect all cardholder data.

PayPal payments using either your PayPal account or debit and credit cards are handled by PayPal.

Please note: their terms of service may differ depending on your country.

 

6. VAT

We are not currently registered for VAT and therefore do not charge this tax.

 

7. Local Taxes and Excise Duty

You are responsible for paying any excise duty or taxes charged by your local Customs and Excise.

 

8. Price Validity

The prices shown on the website are current and remain valid until further notice. They are shown in £ - GBP. Purchases in other currencies may incur charges from your bank or PayPal over which we have no control and for which you are liable.

 

9. Language of Contract

The language of the Contract is UK English.

 

10. Copy of Contract

These Terms of Service form part of the contract of sale and may be amended from time to time. We’ll also provide you with a copy after order confirmation.

 

B. SHIPPING

 

All items are sent via Royal Mail.

 

Books and Photos

 

Items will be sent First Class Signed For post in the UK and via Standard International Mail to the USA and Europe and elsewhere from the UK, in a cardboard envelope.

 

Combined orders for photos and books will be sent in the same envelope.

 

Special Items

 

These will be sent via Special Delivery by 1pm in the UK and International Tracked and Signed to other destinations in a cardboard envelope.

 

Despatch is normally mid week. 

 

If this is an urgent order, please add a note in the Add a note field at the check out and we'll do our best to meet this, but delays may occur if Nicholas is outside the UK.

 

Delivery for all purchases after despatch:

    UK is normally 2-3 working days

    International 10-12 working days

 

Please allow 30 days for delivery.

We will send you an email when items are posted.

 

 

C. RIGHT TO CANCEL

EXCEPTIONS TO THE RIGHT TO CANCEL

The statutory right to cancel, as laid out in the Consumer Contracts Regulations, does not exist for the supply of goods that are made to the consumers specifications or are clearly personalised. In other words, if you ordered an item with a dedication as well as a signature, then the following does NOT apply.

 

1. Right to cancel

You have the right to cancel this contract within 14 days of receipt of the goods without giving any reason with the exception of goods as noted in EXCEPTIONS TO THE RIGHT TO CANCEL above.

 

The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

 

 

2. Address

To exercise the right to cancel, you must inform us Bibliofear, of 13 Macclesfield Road, LONDON, SE25 4RY, United Kingdom, nicholas.vince.store@gmail.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). 

 

You may use the following standard text sent via email or post, but it isn’t obligatory as a clear statement including the same information will suffice.

Cancellation Form

To

 

Bibliofear

13 Macclesfield Road

LONDON

SE25 4RY

United Kingdom

nicholas.vince.store@gmail.com

 

I/We hereby give notice that I cancel my contract of sale of the following goods.

(please enter description of goods.)

 

 

Ordered on (dd/mm/yyyy)        /               /

 

Received on (dd/mm/yyyy)        /               /

 

Name of consumer:

 

Address of consumer:

 

 

 

 

 

Signature of consumer if sent via physical mail

 

Date:

 

3. Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

 

4. Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 

5. Retention of reimbursement

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

6. Return of goods

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

 

7. Return cost

You will have to bear the direct cost of returning the goods.

 

8. Consumer’s liability for diminished value of the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

 

D. DISPUTE RESOLUTION

 

If you have a complaint, please email nicholas.vince.store@gmail.com and we will do our best to resolve the issue.

 

If you live in the European Union you also have access to the European Online Dispute Resolution Platform at https://ec.europa.eu/consumers/odr/main

 

The UK email address is ODR@TSI.ORG.UK

However, this does not apply after 12th April 2019 should the UK leave the EU.

E. PRIVACY POLICY

We are Nicholas Burman-Vince T/A Bibliofear. This privacy policy explains how we use any personal information we collect about you when you use this website.

 

This privacy policy covers both the general usage of this website, signing up for a newsletter and the placing of orders under the store page.

 

Information we collect about you

 

Website usage information collected using cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on

website activity. For further information visit www.aboutcookies.org or

www.allaboutcookies.org.

 

If using the store; they’re used to record items added to your basket in the store. These remain until you clear your browser's local storage/cookies. You can also set your browser not to accept cookies. Please refer to your browser's help section for further information. 

 

Placing Orders 

We collect information about you when you place an order for products. In the first instance this is passed via Ecwid (who supply the store software we use) and depending on the payment method chosen to WePay or PayPal. In either case your credit/debit card information isn’t visible to us or Ecwid.

 

N.B. Placing a product in the basket does not reserve stock for you. Other users may order limited products and if they check out first their order will be honoured.

Creating an account in the store

All information relating to the account is held by Ecwid and not by us.

 

What we do with the data

 

Once an order has been processed by Ecwid and either WePay or PayPal we enter details into the Royal Mail website to create postage labels. The information added to their website is:

 

UK Delivery Address

Recipient’s name and postal address

 

International Delivery Address

Recipient’s name and postal address, invoice name and address, product details and values for Customs and Excise purposes.

 

Lawful basis for processing

 

We hold and process your data to complete the contract of sale and fulfil our legal obligations.

 

How long we keep your data

 

Under UK HMRC tax rules we keep copies of invoices and orders for 5 years from the 31st January following the end of the previous tax year end on 5th April. E.g. records of an order placed on 15th October 2018 will be kept until 31st January 2025.

 

Will you use my information for marketing purposes?

 

No. Unless you specifically sign up to a newsletter to receive marketing material we won’t contact you outside of processing the order. Nor will we pass your details to 3rd parties outside those listed detailed in this policy. If you do sign up for a newsletter, then your information will be held by MailChimp for the purpose of creating emails. Your name and email address will not be passed to other 3rd parties.

 

Will my information be passed outside the EU?

 

Yes. Ecwid, WePay, PayPal,  Mega, MailChimp and Wix may process your data outside the EU. Please refer to their privacy policies - which may be different depending on your country of residence.

 

Can I get a copy of the data you hold?

 

Yes. If you need a copy of your order please write to us at the email or address under General Terms above.

 

Privacy Policies of 3rd Parties

 

Stripe - financial

https://stripe.com/gb/privacy

PayPal - financial

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

 

Royal Mail - despatch

https://www.royalmail.com/privacy-policy

 

Mega - data backups

https://mega.nz/privacy

Wix - Data Processor

http://www.wix.com/about/privacy

MailChimp - Data Processor

https://mailchimp.com/legal/privacy/